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Advanced Sales & Customer Service Skills

Micro-Credential
Trustpilot Rating
Dollar Sign Payment Plan From Only $15 per week
60 Study Hours
Lifetime Access Available Worldwide
$795 $599
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Learn the secrets of successful salespeople and improve your customer service skills. These skills are essential to any business; if you run your show, they will undoubtedly help you grow your business. Improve your knowledge and increase business profits.

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"I'm currently studying the Advanced Sales & Customer Service Skills course, I love the fact its self-paced, it fits in with my daily juggle of work, baby and everything in between. The course is easy to navigate, thought-provoking, but most of all thoroughly enjoying." - Mrs Urie

Want to know how to close more sales? Curious how successful salespeople communicate with their customers? In this course, you’ll learn how to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

If you have great sales skills and advanced level customer service skills you will have a rewarding career ahead of you.

What will you learn during this course? 
How to interact with customers

How to provide a great service to customers

How to sell products and services

Quality customer service

How to establish and conduct business relationships

How to enhance the customer service experience

How to prepare & present proposals

Why should you invest in this course?
Succeeding in today's society requires a commitment to lifelong learning and professional development.

What are the key benefits of professional development (CPD)? 
Benefits include increased confidence & credibility; efficiency; ability to influence and lead; improved networking skills; currency in your skills and knowledge; achieving career goals & becoming a better employee.  You may even be able to ask for a "pay raise", employers love the staff that invest in themselves. 

Enrol now to get instant access to this course and start learning right away.

ENROL NOW

Why students love learning with us

We don't use dense academic text books. Instead, we design digestible step-by-step modules and high-quality video sessions, backed by 24/7 tutorial support. The lessons are all taught on demand, and assessments are generally short answer or multiple-choice and can be re-taken as many times as needed. They’re perfect for people with busy lives and families who want to better themselves while unlocking better opportunities.
We are CPD endorsed. Completing CPD-endorsed learning gives you CPD Points. These points are recognised by employers. You will receive evidence of your CPD points on your Course Completion Acknowledgement and digital badge issued by Credly.
Enrol at any time and study on your own terms. Assessments are designed to improve comprehension rather than test the recall of facts in a timed setting.
We're here to help, whenever and wherever you need it. Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week.
Our courses are designed in collaboration with institutions, employers and industry experts to equip you with practical, real-world skills that will advance your career and broaden your mind.
Choose how and when you pay for your course. Pay upfront with your credit card or Apple Pay, set up a flexible payment plan or use Afterpay or Latitude Pay to buy now, pay later.
Certificate
Industry
Aligned

Upon successful completion of this course you will receive a course completion acknowledgement and short form credential for: Advanced Sales & Customer Service Skills.

We are CPD endorsed. Completing CPD endorsed learning gives you CPD Points. These points are recognised by employers. You will receive evidence of your CPD points on your Course Completion Acknowledgement and digital badge issued by Credly.

Click here to find out more about CPD

CPD stands for Continuing Professional Development (CPD) and is the term used to describe the learning activities professionals engage in to develop and enhance their skills and knowledge. Completing CPD endorsed learning gives you CPD Points. These points can then be used in your portfolio/resume or future career as a professional. Online Courses Australia is endorsed with the CPD Service.
CPD
16.5 CPD POINTS

Digital Badge (Credential)

Along with your OCA Course Completion Acknowledgement, you'll also receive a Digital Badge (from Credly).

What will a Credly digital badge issued by Online Courses Australia do for you?
A quality credential clearly explains what you can do, what you did to earn this and who says you earned it. It is more than a piece of paper.

  • The digital version of a credential is easy to share online.
  • The digital version of a credential is secure.
  • This is a trusted method for real-time verification; it is not self-reported.
  • You'll see direct connections between skills and jobs.

Unlock your potential and enhance your professional opportunities with these features:

  • Share your digital badge via LinkedIn and other social platforms
  • Share your digital badge to a mobile wallet for on-the-job credential verification
  • Customise your Micro-Credential(s)
  • Accept, view and share your digital badge in your local language
  • Access labor market insights for your desired industry

Learn more about how this works
  • Customer Service Manager
  • Sales Executive
  • Sales Director
  • Sales Manager
  • Account Management
  • Business Development
  • Sales Rep/Consultant
  • Administration Manager
  • Business Owner

Delivered 100% online, no classroom required

Instant access (simply enrol online, anytime)

Assessments are short answer and multiple choice

Fast turnaround on marking (within 1 business day)

One on one mentor support

Live chat, 7 days a week

Interact With Customers

Provide Service To Customers

Enhance The Customer Service Experience

Manage Quality Customer Service

Sell Products And Services

Make A Presentation

Prepare & Present Proposals

Establish And Conduct Business Relationships

Check out our full range of customer service courses.
 

Course Delivery & Start

Start anytime flexible study
 

Course mentor

Real-world mentor with industry experience

Do you have any questions?

Call 1300 611 404
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Fortnightly Payment
$149.75
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Make 4 interest free payments of $149.75 AUD fortnightly.
Total Cost $599
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Upfront Payment
$795 $599
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Total Cost $599
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Weekly Payment Plan

Interest Free

  • No Credit Check
  • Lifetime Access
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Weekly Payment
$15
$15 per week for 53 weeks
Flexible first payment date
(within 7 days)
Total Cost $795
We want you to love what you’re learning!
If your course isn't the right fit, we offer a 7-day cooling-off period so you can either switch to another course or get your money back. No pressure, no hassle — just real flexibility. It's why thousands of students choose OCA for their learning journey.

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